The Old Red Garter

Customer Service

Welcome to The Old Red Garters customer service center where you will be able to feel 100% satisfied with your purchase and help answer any questions you might have that relate to our policies and procedures. The Old Red Garter is committed to honoring, serving and respecting your purchase and your privacy.

If you should have any questions or need any additional information, please feel free to contact our customer service department at our toll free number (1-877-402-5888) or e-mail us at info@theoldredgarter.com

Returns and exchanges are sometimes inevitable. Thats why we have a 100% Guarantee! If for any reason you wish to return or exchange an item you have ordered, you may do so as long as the following conditions are met:

1. Product must not show any evidence of wear and the original tags must be attached.

2. Items must be returned within 7 days of receiving your order.

3. Call for a Return Authorization Code. 1-877-402-5888
Other important Return/Exchange Information:

1. Returns or Exchanges lacking a Return Authorization Number will not be accepted by our returns warehouse and will be returned to the customer. Make sure you send your return to:

The Old Red Garter
Returns Warehouse
Return Authorization #
80th South C Street
PO Box 1029
Virginia City, NV 89440

Even if your order was shipped from another warehouse or factory location.

2. Original shipping and handling charges are non-refundable and exchanges may incur additional shipping charges. The shipping carrier you choose to return your package is your choice. Yet, we recommend you send back your package through a carrier such as UPS or FedEx that allows you to track your returning package.

3. Allow 2-4 weeks for your return or exchange to be processed. It may be sooner. As soon as your return or exchange is received and processed you will receive an email confirmation.

Exchange shipping on all exchanges is $9.00.

The Rules:
* Exchange shipping is our UPS Ground service and is valid for the new items being shipped to you (this does not include return shipping items back to us).
PRIVACY & SECURITY
The Old Red Garter is committed and understands the importance of maintaining our customers privacy. The Old Red Garter uses a Secure Sockets Layer (SSL), which is an encryption technology that helps protect an individuals credit card information. You can be assured that every measure has been taken to ensure the protection of your credit card and personal information. When you send personal information over the internet, the information is NOT readable to anyone but The Old Red Garter. The Old Red Garter will not rent, sell, or disseminate your personal information that we have received from our customers to any third parties.

ORDERING & PAYMENT
The Old Red Garter accepts all major credit cards:

VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL

Simply fill your shopping cart with your products of choice, click checkout, and provide your credit card information as requested. The credit card that you selected will be charged when it had been determined that the product is available and can be shipped.

You may also pay by check, money order, cashiers check, travelers checks, and western union; however, your order will not ship until the funds have cleared the clearinghouse bank. Please send your check/money order to:

The Old Red Garter
80th South C Street
PO Box 1029
Virginia City, NV 89440

SHIPPING & DELIVERY
1. Free Standard Ground Service
UPS Standard Ground Service is FREE to The Old Red Garter customers for all orders over $100.00. Allow 10-14 business days for receipt within the United States.

2. Expedited Shipping
Additional shipping options for U.S. customers are UPS 3 Day Select, and UPS Next Day Air.

If you would like to pay for expedited shipping, complete your purchase and then contact The Old Red Garter Customer Service toll free at 1-877-402-5888. A flat rate fee will apply if the merchandise is available for expedited shipping.
As a general rule, processing time plus shipping time equals total delivery time. Due to the large number of manufacturers we deal with, processing time typically ranges from 24 hours to 5 business days. Processing time includes receiving your order, transmitting the information to the appropriate manufacturer, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from the manufacturer of the item you ordered to your shipping address.
To accommodate international purchases, The Old Red Garter requests customers to contact our customer service department toll free at 1-877-402-5888 or email us at info@theoldredgarter.com.

Procedure for Returns:
Rarely is a style or size issue unable to be resolved, however, if it cannot be resolved, you are entitled to a full refund. Simply put, if you are not satisfied with your purchase, you may return it. New unworn merchandise must be returned in the original box in its original new condition. The merchandise will be refunded in the same manner it was paid for (shipping charges are non refundable). Please include a letter of explanation with your return or exchange. Pack your return in the original box and please try not to tape or place shipping labels on the original box or shoe box container. All taping and shipping labels should be on shipping paper around the original box. For your protection, please make sure you get a tracking number from your shipper. We strongly recommend you insure your return package, because The Old Red Garter cannot be held accountable for lost shipping merchandise that is being returned. Please allow sufficient time for the credit to appear on your credit card statement and remember that shipping charges are not refundable. Please include your name, address, phone, e-mail address and the invoice number and mail to:

No exchange/returns will be accepted after 10 days.
All sale merchandise is nonrefundable.

USING YOUR ACCOUNT
*forgot your password
*change your name, e-mail address or password
*view your order history

STILL NEED HELP?
*Contact Customer Service
Email: info@theoldredgarter.com
Toll Free: 1-877-402-5888
Daily phone hours: Monday – Friday 9:00 A.M. to 5:00 P.M. PST